FAQs and Troubleshooting


How do I reload the dispenser?


What refills do I need?

The Pacific Blue Ultra® Wall-Mounted Manual Dispenser for Foaming Hand Soap & Hand Sanitizer is compatible with Pacific Blue Ultra® Antimicrobial Foam Soap (43818, 43819), Foam Hand Sanitizer (43335), Foam Hand Soap (43714, 43715), and Hair & body Wash (43024).
Shop compatible refills below.

What is my dispenser’s warranty?

GP PRO’s product warranty applies to defects in workmanship and materials under normal use with conforming Georgia-Pacific products.

Warranty by Brand:
  • enMotion®:Lifetime
  • Compact®:Lifetime
  • Pacific Blue Ultra®: 10 Year
  • SofPull®: 5 Year