FAQs and Troubleshooting

 

How do I install the dispenser?

Check out this resource for step-by-step instructions: https://youtu.be/jTdBLh2DBsg
 

What refills do I need?

The enMotion® 10” Automated Touchless Paper Towel Dispenser is compatible with enMotion® 10” Paper Towels (89460) and enMotion® 10” Recycled Paper Towels (89480, 89490, 89470, 89485).

Shop compatible refills below.
 

What is my dispenser’s warranty?

GP PRO’s product warranty applies to defects in workmanship and materials under normal use with conforming Georgia-Pacific products.

Warranty by Brand:
  • enMotion®: Lifetime
  • Compact®: Lifetime
  • Pacific Blue Ultra®: 10 Year
  • SofPull®: 5 Year