FAQs and Troubleshooting


How do I reload the dispenser?

Check out this resource for step-by-step instructions.

What refills do I need?

The Pacific Blue Ultra® Automated Touchless Soap & Sanitizer Dispenser is compatible with Pacific Blue Ultra® Foam Sanitizer (43337), Foam Hand Soap (43716), and Antimicrobial Foam Soap(43822).
Shop compatible refills below.

What is my dispenser’s warranty?

GP PRO’s product warranty applies to defects in workmanship and materials under normal use with conforming Georgia-Pacific products.

Warranty by Brand:
  • enMotion®:Lifetime
  • Compact®:Lifetime
  • Pacific Blue Ultra®: 10 Year
  • SofPull®: 5 Year